Shipping policy

What's the expected time for me to receive my order?
We pride ourselves on shipping our packages within 3 days depending on holidays. If you purchase an order on a Friday evening, again, depending on the holiday, we will have it shipped out the following Monday. (This doesn't include custom orders.) A custom order will be shipped when finished up to three days after. After the package has been dropped off at the carrier, depending on what shipping method you choose, the time of arrival will vary. The preferred method of shipping is USPS first class mail and can take 3-5 business days among the lower 48 states. As with all orders, a tracking number will be sent to the email you provide.

Can you send an order to be received by a certain day?
We all look for gifts for our loved ones and "time" sometimes catches up with us. You need an order by a certain day! Email us directly to see if we can rush an order to the date you specify. We have made it clear that when the package leaves our hands, we are not in control of how the carrier handles the package. Even if you choose express or priority mail.

Are you liable for lost or stolen mail?
The most common mistake for lost packages we’ve encountered is the receiving address is not typed in correctly. However, packages can get lost, delivered to other addresses, or even stolen. None of these are our responsibility. We are not held responsible for any outcomes of the package once it leaves our hands. We are more than welcome to try to figure out what happened to your package from our end. Insurance can be put on any orders if you contact us. The cost of insurance goes up as the price of the item increases. If your package is lost or stolen. We will not issue a refund or discount. If you choose to have insurance on the item. We will take the appropriate measures by opening a claim with the shipping provider. We will send you the insurance money, but shipping costs are not included in insurance claims.

Do you ship internationally?
Yes, we do deal outside of the United States. The cost of shipping will vary depending on your country's customs. Be aware that when you pickup or have your package delivered. There may be fees, taxes, tariffs, or duties. These fees are in no way made from us, but by your government and are expected to be paid by you, the buyer. Your local customs will have any information regarding these concerns.