Refund policy
RETURNS
Our goal is to make pieces of jewelry you will enjoy for a lifetime! Your satisfaction is our biggest priority. If you have any concerns about an item, before we ship (unless it's a custom order), we can issue a refund. However, feel free to email us at Wildsuperiorgems@mail.com with the concern you are having. We will try our best to address the concerns you are having about the item. We quality check every one of our items. As we make them all by hand, we are constantly making sure all welds are solid. No item will be listed or sold if it has any flaws or weaknesses.
We do accept returns on certain terms listed below:- Must be in mint condition.
- Must be returned within 14 days.
- Cannot be a custom order.
- Cannot be earrings (sanitary reasons).
- Any item that’s on sale or bought using a promotional code will not be refunded.
- If the buyer has broken the jewelry, we do not issue a refund.